Unrivaled Customer Support
TriGeo's support is fabulous! I'm used to waiting a long time to speak to a live person, but with TriGeo I never wait longer than 20 seconds. The support staff is equipped with the right tools to help me on the spot and they're ready to walk me through the steps to ensure the solution is working exactly the way I want it to.
- Leslie Allgood
MyBank — Bank of Belen
At TriGeo, customer service is not a department; it’s an attitude.
With software purchases, finding the right product is only half of the battle. Getting value over the life of the software, especially in today's economic environment, is paramount. Once our customers have completed implementation and product training, they all need ongoing product support in order to maximize their investment.
Security Information and Event Management (SIEM) technology is unique from a support standpoint. It's not like accounting software, where a manual system was engineered into software. Most of what TriGeo SIM does is new territory. The majority of our customers weren't looking at their log files to begin with, so analyzing their meaning and preparing for audits can be a challenge. Our support technicians enable our customers to get the most out of TriGeo SIM.
The Trigeo support team has been one of the best that I have worked with. My calls and e-mails are always responded to very quickly. I truly appreciate their effort and professionalism.
- Danielle Mehew
ARS National
Fast Facts:
- Unlimited Support: That’s right, call our toll free number or email us as often as you want and spend as much time as needed with our support technicians.
- FREE Updates/Upgrades: We’re constantly improving our products making them better, faster, and smarter. Our customers are kept current for FREE!
- Location: Frustrated by having to interact with support personnel halfway around the globe who are less then empathetic to your plight? Our support team is 100% US based, so you’ll never be calling a foreign country for product support.
- Expert Staff: Our technical support staff consists of experienced system and network administrators, many with security designations.
- Response Time: Our support technicians answer 98% of calls within 24 seconds.
- Customer Outreach: We proactively call customers to check on the success of the implementation and offer assistance.
- Content Rich Portal: Our secure customer portal includes customer-specific license and product information sheets. In addition, the portal contains documentation such as user manuals and product integration guides along with the TriGeo knowledge base, product upgrades, and downloads. Everything you need is in one location.
When you choose TriGeo you get more than just the best log management and SIEM technology. You get a partner that's committed to your total satisfaction.
| To contact support: |
Call us toll free at (866) 664-6068 |
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Email us at |
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Visit our Customer Portal |
